Returns of products at the charge of our Company.
The customer has the right to return the products purchased from this online store at a charge of “Casa di Sposa” in the following cases:
- If, through the fault of CasadiSposa.gr, wrong products were sold (error in receiving the order, in the invoicing, in the shipment, etc.). In this case, the customer may either refuse to pick up the product from the beginning or request a refund. Returned products must be in excellent condition, sealed, complete and without any damage. The packaging of the product should be the one that normally accompanies the product and should be in excellent condition.
- If, through the fault of CasadiSposa.gr, products of poor quality were sold (damaged during transport, with poor packaging, DOA, etc.). In this case, the customer must not accept the receipt of the product and contact this online store. In case the customer agrees to receive the product, CasadiSposa.gr will not accept any return and therefore will not make a replacement. In addition, in case the customer does not return the product then, a new product will not be sent to him and the customer will have to place a new order / purchase. The product must be returned in the condition it was delivered.
Returns of products made after a special order in consultation with the customer are NOT ACCEPTED. Special orders are considered invitations, wedding favors and any other product made according to the customer’s wishes.
Generally
In any case of return of products, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (eg DAT, Ap. Retail, marketing material or any other promotional material etc).
In any case, returns are ACCEPTED ONLY after contacting our company at 22237080119 or via email at drsposa@yahoo.gr.
